Shipping Policy

1. Order Processing

Orders are generally processed after successful confirmation of payment and order details.

We aim to dispatch orders within the estimated processing period displayed on the relevant sales platform.

Processing times may vary depending on:

• Product availability
• Order volume
• Delivery location
• Marketplace requirements
• Public holidays
• Unforeseen operational circumstances

You will receive applicable order or shipping updates through the platform or contact information associated with your order.

2. Shipping & Delivery

We ship orders to serviceable locations within India through reliable courier, logistics, and/or marketplace fulfillment partners.

Delivery timelines depend on factors such as:

• Shipping address
• Courier availability
• Product availability
• Serviceability of the destination
• Weather and transportation conditions
• Public holidays
• Unforeseen operational delays

The estimated delivery date shown at checkout or on the relevant marketplace should be treated as an estimate and not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during the checkout process or on the relevant marketplace before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Product size or weight
• Shipping method
• Marketplace policies
• Promotional offers

For Amazon orders, applicable shipping charges and delivery terms may be determined by Amazon and will be displayed according to Amazon's applicable policies.

4. Tracking Your Order

Where tracking information is available, customers may track their shipment through the relevant marketplace, courier, or logistics service.

For orders placed through Amazon, customers can generally access shipping and tracking information through their Amazon order details.

If you experience an unusual delivery delay, you may contact us at:

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid contact number

THE KICK EXCHANGE is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If an address correction is required after an order has been placed, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been dispatched.

6. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• Courier delays
• Public holidays
• Government restrictions
• High-volume periods
• Technical or operational issues
• Incorrect address information
• Other unforeseen circumstances

A delivery delay does not automatically constitute a cancellation of the order.

7. Failed Delivery Attempts

If a courier or delivery partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot otherwise be completed, additional delivery attempts may be made according to the courier or marketplace's procedures.

If an order is returned to us due to unsuccessful delivery, the applicable refund, re-shipping, or cancellation process will depend on the circumstances and the policies of the relevant marketplace or delivery partner.

8. Damaged Packages

Customers are encouraged to inspect the package and product upon delivery.

If the package appears damaged, tampered with, or contains a damaged product, please:

1. Take photographs or videos of the package and product.
2. Keep the original packaging and shipping materials.
3. Report the issue through the relevant marketplace or contact our customer support team promptly.
4. Provide your order details and supporting photographs/videos if requested.

We will review the issue and provide an appropriate resolution in accordance with the applicable return, replacement, refund, warranty, and marketplace policies.

9. International Shipping

Unless specifically stated on the applicable sales channel, THE KICK EXCHANGE currently focuses on shipping within India.

International shipping, if offered in the future, may be subject to separate shipping charges, customs duties, taxes, import restrictions, and other applicable requirements.

10. Amazon Orders

For purchases made through Amazon, shipping, fulfillment, delivery tracking, delivery estimates, and certain delivery-related procedures may be managed by Amazon or its designated logistics partners.

Amazon's applicable shipping and delivery policies will apply to those aspects of the order.

11. Order Cancellation

Order cancellation requests are subject to the status of the order and the applicable platform's policies.

If an order has already been processed or dispatched, cancellation may not be possible. In such cases, the applicable return or refund procedure may need to be followed.

For Amazon purchases, please follow Amazon's applicable cancellation and return procedures.

12. Contact Us