Terms & Conditions

1. About THE KICK EXCHANGE

THE KICK EXCHANGE is engaged in the sale of products through online channels and marketplaces.

These Terms & Conditions apply to your interactions with THE KICK EXCHANGE, including product purchases, customer support, returns, replacements, refunds, and other related services.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, features, and other information displayed on our sales channels are accurate.

However:

• Product colors may vary slightly depending on your device or screen settings.
• Product images may contain minor differences from the actual product.
• Product specifications may be updated from time to time.
• Availability may change without prior notice.
• We reserve the right to correct genuine errors in product descriptions, pricing, or other information.

We do not intentionally misrepresent the characteristics or quality of our products.

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.
• Decline or cancel an order where necessary.
• Correct inventory errors.
• Discontinue products.
• Update product availability without prior notice.

If an order cannot be fulfilled after purchase due to an inventory or operational issue, the applicable amount paid for that order will be handled in accordance with the applicable refund and marketplace policies.

4. Pricing and Payments

Prices displayed for our products are subject to change without prior notice.

The applicable price at the time of purchase will generally be the price displayed on the relevant sales platform, subject to applicable taxes, shipping charges, discounts, promotions, and other applicable charges.

Payments may be processed through third-party payment providers or marketplaces such as Amazon.

We do not generally have access to or store complete payment card or banking credentials processed by such payment providers.

5. Orders

Placing an order constitutes a request to purchase a product.

An order may be cancelled or declined in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete delivery information
• Technical or system errors
• Circumstances beyond our reasonable control

Where applicable, refunds for cancelled orders will be processed through the relevant payment or marketplace channel.

6. Shipping and Delivery

Orders are shipped through available logistics or delivery partners and/or marketplace fulfillment services.

Estimated delivery dates are provided for convenience and may be affected by:

• Weather conditions
• Transportation delays
• Operational issues
• Incorrect delivery information
• Public holidays
• Natural disasters
• Government restrictions
• Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

7. Returns, Replacements and Refunds

Returns, replacements, and refunds are subject to the applicable product-specific policy and the policies of the platform through which the product was purchased.

For purchases made through Amazon, Amazon's applicable return, refund, replacement, and customer-service procedures may apply.

Where a return or replacement is approved, customers may be required to:

• Return the product within the specified period.
• Keep the product in the required condition.
• Provide the original packaging, accessories, or documentation where applicable.
• Follow the instructions provided by the relevant marketplace or customer-support team.

Refunds, where approved, will generally be processed through the original payment method or applicable marketplace process.

8. Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or different from what you ordered, please report the issue through the applicable marketplace or contact our customer support team as soon as reasonably possible.

We may request:

• Order details
• Photographs or videos of the product
• Photographs of the packaging
• Details of the issue
• Other information reasonably necessary to investigate the complaint

After reviewing the issue, an appropriate resolution may be provided in accordance with the applicable return, replacement, refund, warranty, and marketplace policies.

9. Customer Responsibilities

When using our services or purchasing our products, you agree to:

• Provide accurate information.
• Use our products only for their intended purpose.
• Follow applicable product instructions and safety information.
• Not misuse our website, services, or marketplace listings.
• Not engage in fraudulent transactions.
• Not provide false information in connection with an order, return, refund, replacement, or complaint.
• Not attempt to interfere with the operation or security of our online services.

10. Intellectual Property

Unless otherwise stated, content associated with THE KICK EXCHANGE, including:

• Brand name
• Logos
• Product photographs
• Graphics
• Product descriptions
• Website content
• Marketing materials
• Designs
• Text and other original materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

11. Website and Online Services

We aim to keep our online services available and accurate, but we do not guarantee that:

• The website will always be available.
• The website will always operate without interruption.
• All information will always be error-free.
• The website will be completely free from technical issues or security vulnerabilities.

We may modify, suspend, update, or discontinue any part of our online services when reasonably necessary.

12. Third-Party Platforms

THE KICK EXCHANGE may sell products through third-party platforms, including Amazon.

Your use of those platforms is also subject to their respective terms, policies, and conditions.

Where a purchase is completed through a third-party marketplace, the marketplace's applicable policies may govern certain aspects of:

• Payment processing
• Order management
• Delivery
• Returns
• Refunds
• Customer accounts
• Dispute resolution

13. Privacy

Your use of our services may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information regarding how THE KICK EXCHANGE collects, uses, protects, and handles personal information.

Our privacy practices are intended to operate consistently with applicable Indian data protection and privacy requirements.

14. Promotions and Discounts

From time to time, we may offer discounts, promotional offers, coupons, or special pricing.

Promotional offers may:

• Have specific eligibility requirements.
• Be available for a limited period.
• Be limited to specific products.
• Not be combined with other offers.
• Be withdrawn or modified where reasonably necessary.

Additional terms may apply to individual promotions.

15. Limitation of Liability

To the extent permitted by applicable law, THE KICK EXCHANGE shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products, except where such limitation is prohibited by law.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

16. Force Majeure

We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fire
• Severe weather
• War
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or technology failures
• Pandemics or public-health emergencies
• Supply-chain disruptions
• Other unforeseen circumstances

17. Fraud and Misuse

We reserve the right to investigate and take appropriate action against suspected fraudulent, abusive, or unlawful activities, including fraudulent orders, false refund claims, misuse of return policies, payment abuse, or unauthorized use of our services.

Where permitted by law, we may cancel or restrict transactions associated with suspected fraudulent activity.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, technology, or applicable laws.

The updated version will be published through the appropriate website or online channel and will include a revised effective date.

Your continued use of our services after an update constitutes acceptance of the revised Terms & Conditions to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of competent courts and authorities in India, subject to applicable consumer protection laws and other mandatory legal rights.

20. Contact Us