Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Personal Information

We may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Mobile or telephone number
• Order and purchase details
• Product preferences and customer communications
• Information voluntarily provided when contacting our customer support
• Any other information you choose to provide to us

B. Order and Transaction Information

When you purchase our products, we may receive or process information necessary to fulfill your order, including:

• Order number
• Products purchased
• Quantity and order details
• Delivery information
• Payment or transaction status
• Billing information, where applicable
• Return, replacement, refund, or warranty-related information

Payment information may be processed through authorized payment providers or marketplace platforms. We generally do not store complete payment card, banking, or other sensitive payment credentials on our own systems unless specifically required and permitted for legitimate business purposes.

C. Device and Technical Information

When you visit or interact with our online services, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Date and time of access
• Pages or products viewed
• Website usage information

This information may be used for security, analytics, troubleshooting, and improving our services.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Processing and fulfilling orders
• Arranging delivery of products
• Providing customer support
• Responding to inquiries, complaints, and requests
• Processing returns, replacements, refunds, and warranty claims
• Communicating with you regarding your orders
• Improving our products and customer experience
• Maintaining and improving our website and online services
• Detecting and preventing fraud, misuse, unauthorized activity, and security threats
• Maintaining business and transaction records
• Complying with applicable laws, regulations, legal processes, and government requirements
• Sending promotional or marketing communications where permitted by applicable law and, where required, with your consent
• Conducting internal analytics and business operations

3. Information Shared With Third Parties

We do not sell or rent your personal information to third parties for their independent commercial use.

We may share necessary information with trusted third parties when required to operate our business and provide services to you, including:

• Online marketplaces such as Amazon
• Delivery and logistics partners
• Payment processing providers
• Website and technology service providers
• Customer support and communication providers
• Analytics and security service providers
• Professional advisors, auditors, or consultants
• Government authorities, courts, regulators, or law-enforcement agencies where legally required

Third parties may only receive information that is reasonably necessary for the relevant business, operational, legal, or service-related purpose.

4. Amazon Purchases

If you purchase a THE KICK EXCHANGE product through Amazon, certain information relating to your order may be processed by Amazon in accordance with Amazon's own privacy policies and terms.

Amazon may control certain aspects of your customer account, payment processing, order information, and delivery information. Information made available to us through Amazon may be used only for legitimate purposes such as order fulfillment, customer service, product support, returns, replacements, and compliance with applicable requirements.

For information concerning data handled directly by Amazon, please refer to Amazon's applicable privacy policy.

5. Cookies and Similar Technologies

Our website or online services may use cookies and similar technologies to:

• Enable essential website functionality
• Improve website performance
• Understand how visitors use our services
• Remember preferences
• Improve user experience
• Help maintain security
• Measure marketing or advertising performance, where applicable

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of a website.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Complete transactions and provide customer support
• Maintain business and financial records
• Handle returns, replacements, refunds, and warranty matters
• Resolve disputes
• Prevent fraud and misuse
• Comply with legal, tax, accounting, regulatory, and other applicable obligations

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed
• Raise concerns or complaints regarding the handling of your personal information

Certain requests may require verification of your identity before we can process them.

To exercise applicable privacy rights or raise a privacy concern, please contact us using the details provided below.

9. Children's Privacy

Our products and services are not intentionally directed toward children for the purpose of collecting personal information.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

10. Third-Party Websites and Services

Our website, marketplace listings, advertisements, communications, or other services may contain links to third-party websites or platforms.

This Privacy Policy does not apply to the privacy practices of third-party websites, marketplaces, payment providers, logistics companies, or other services that we do not control.

We encourage you to review the privacy policies of those third parties before providing them with your personal information.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate information about our products, services, offers, or updates.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe mechanism.

Please note that you may continue to receive essential transactional or service-related communications, such as order confirmations, delivery updates, customer-service responses, or important account information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

Any updated version will be posted through the appropriate website or online channel with a revised effective date.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

13. Applicable Law

This Privacy Policy shall be interpreted and governed in accordance with the applicable laws and regulations of India.

Where applicable, we aim to handle personal information in accordance with relevant Indian data protection and privacy requirements.

14. Contact Us