Return & Exchange Policy

1. Eligibility for Return or Exchange

A product may be eligible for return, replacement, or exchange where permitted by the applicable sales channel's policy, including circumstances such as:

• Product received damaged
• Product received defective
• Incorrect product received
• Missing product, component, or accessory
• Product significantly different from the product ordered
• Other valid reasons accepted under the applicable marketplace or product-specific policy

Eligibility may vary depending on the product and the platform through which the purchase was made.

2. Condition of the Product

For an approved return or exchange, the product should generally be:

• Unused or in the condition required by the applicable return policy
• In its original packaging, where applicable
• Accompanied by accessories, manuals, tags, or other components supplied with the product
• Free from unnecessary damage, misuse, or alterations

Products returned in a condition that does not meet the applicable return requirements may be subject to rejection, to the extent permitted by applicable policy and law.

3. Return Period

The applicable return or replacement period will be determined by the product listing, order confirmation, or marketplace through which the product was purchased.

For products purchased through Amazon, the return, replacement, and refund period displayed on the relevant Amazon product/order page will apply.

Customers are advised to initiate eligible returns or replacement requests within the applicable period.

4. How to Request a Return or Exchange

For an order purchased through Amazon, customers should initiate the return or replacement request through their Amazon account and follow Amazon's applicable procedure.

For purchases made directly through THE KICK EXCHANGE, please contact us at:

Please provide:

• Order number
• Customer name
• Product details
• Reason for return or exchange
• Photographs or videos, where requested
• Any other information reasonably required to process the request

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us as soon as reasonably possible.

We may request clear photographs or videos showing:

• The product
• The damaged or defective area
• Outer packaging
• Shipping label
• Product packaging and accessories

After reviewing the issue, we may provide an appropriate resolution such as a replacement, exchange, repair, refund, or other remedy, subject to the applicable policy and law.

6. Incorrect Product

If you receive a product different from the product ordered, please contact us promptly or initiate the applicable request through the marketplace.

After verification, an appropriate resolution may be provided in accordance with the applicable return, replacement, refund, and marketplace policies.

7. Exchange Policy

Exchanges are subject to product availability and the applicable platform's policies.

If the requested replacement product is unavailable, we may provide another applicable resolution, such as a refund, replacement with an available product, or another remedy permitted under the relevant policy.

An exchange is not guaranteed where the requested product or variant is unavailable.

8. Non-Returnable or Restricted Items

Certain products may not be eligible for return or exchange due to their nature, condition, hygiene considerations, customization, damage caused after delivery, or restrictions imposed by the applicable marketplace or law.

The product-specific return eligibility displayed at the time of purchase will prevail where applicable.

9. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or the applicable marketplace/payment platform.

The time required for the refund to reflect in the customer's account may depend on the payment provider, bank, marketplace, or financial institution.

10. Return Shipping

Where a return or replacement is approved, return shipping arrangements and charges will be handled according to the applicable product, marketplace, and return policy.

For Amazon purchases, Amazon's applicable return-shipping procedures and policies may apply.

11. Products Damaged Due to Misuse

Returns, exchanges, replacements, or refunds may not be approved where damage or defects are determined to have resulted from:

• Improper use
• Accidental damage
• Negligence
• Unauthorized modification
• Incorrect installation or handling
• Normal wear and tear
• Failure to follow product instructions
• Damage occurring after delivery due to customer handling

This does not affect any consumer rights or remedies that cannot legally be excluded.

12. Verification and Inspection

THE KICK EXCHANGE may inspect or verify a returned product before approving a replacement, exchange, refund, or other resolution.

We may request additional information, photographs, videos, or other reasonable evidence to assess a return-related claim.

13. Amazon Purchases

For products purchased through Amazon, Amazon's applicable policies and procedures relating to returns, exchanges, replacements, refunds, delivery, and customer claims may apply.

Customers should first use the return or replacement options available in their Amazon order details.

Where appropriate, THE KICK EXCHANGE will cooperate with Amazon's applicable procedures to resolve eligible customer issues.

14. Cancellation

Order cancellation is subject to the status of the order and the applicable sales platform's cancellation policy.

If an order has already been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

15. Contact Us